FAQ

Find answers to common questions about iMember360.

Login & Access

Common issues related to user authentication and site access.

Users can’t login – Check passwords, tags, and duplicate accounts.

Verify that passwords are set in Keap, membership tags are applied, and there are no duplicate contacts or WordPress users with the same email address.

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Sorry, you don’t have login privileges on this site – Missing membership tags.

This message always means the user doesn’t have any of the membership tags required on the site. Check your membership tag configuration.

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I can’t login as a WordPress admin – Email address conflict with Keap contact.

As a security precaution, iMember360 doesn’t allow Keap contacts to login using the same email address as an admin user. Change either the contact’s or admin’s email to resolve.

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When converting from other systems, can the old passwords be used? – Password capture feature.

Yes, iMember360 can capture existing passwords during migration using a special configuration. Passwords are stored in Keap after the user’s first login.

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Technical Issues

Troubleshooting common technical problems with iMember360.

A number of PHP notices and warnings appear on screen – Another plugin may be causing this.

iMember360 turns error display off by default. If you see PHP notices, they’re likely from another plugin that initializes first. Configure error reporting in php.ini.

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My shortcodes are not working at all – Check spelling and syntax.

Shortcodes can be entered as lower, upper, or camel case. Ensure your shortcodes are spelled correctly.

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My site is in maintenance mode. What is happening? – Licensing or update in progress.

iMember360 has two maintenance screens: one with a login link (licensing issue) and one without (update in progress). Contact support for licensing issues.

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Keap HTTP POST and restHooks with CloudFlare – Whitelist Keap IP addresses.

CloudFlare may block HTTP POSTs from Keap. Add Keap IP addresses to your CloudFlare Trust List and configure Page Rules to allow webhooks through.

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I just assigned a tag to a contact but it isn’t reflected on the site – Contact cache refresh.

Contact information is cached. Use HTTP POST webhooks or configure automatic cache refresh intervals in Plugin Options to keep data synchronized.

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Billing & Support

Questions about your iMember360 subscription and getting help.

Please read before submitting a ticket – Information we need to help you.

Before submitting a ticket, ensure WordPress and iMember360 are up to date. Provide detailed issue descriptions, URLs, and login credentials for faster support.

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Where can I update my subscription and billing information? – Client portal access.

Visit the iMember360 client portal at https://clients.imember360.com/ to manage your subscription and billing.

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What PCI DSS compliance level do I need for my site? – SSL and payment requirements.

If hosting order forms or accepting credit cards, you need at minimum a valid SSL certificate. Requirements vary by site and payment processor.

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Still have questions? Contact iMember360 Support.