Privacy Policy

RESPONSEFLOW, INC. (“we,” “us,” or “our”) operates the websites available at:

• imember360.com
• checkout.imember360.com
• download.imember360.com
• helpcenter360.com

(collectively, the “Websites”).

This Privacy Policy explains how we collect, use, and disclose personal information when you visit or interact with the Websites.

This Privacy Policy applies only to the Websites listed above and to other Company-controlled websites or web pages that link to this Privacy Policy. It does not describe how our self-hosted software products process data after they are installed on a customer’s own website.

1. Personal Information We Collect

1.1 Information collected when you visit the Websites

When you access the Websites, certain technical information may be processed automatically in order to deliver the Websites, maintain their security, and ensure their proper functioning. This may include:

• IP address
• date and time of access
• requested pages and files
• browser type and version
• operating system
• referring URL
• access status and server response codes

1.2 Analytics information

With your consent, we use Matomo to understand how visitors use certain Websites and to improve their content and performance.

Matomo is self-hosted on our own infrastructure and is configured in an anonymized mode, including IP address anonymization. Analytics tracking is only activated after you have given consent through our consent management tool. If you do not provide consent, no analytics tracking is performed.

Matomo is currently used on:

• imember360.com, including imember360.com/docs
• checkout.imember360.com

Matomo is currently not used on:

• download.imember360.com
• helpcenter360.com

The analytics information collected may include, depending on the configuration and your interaction with the relevant Website:

• anonymized IP address information
• pages visited
• referrer information
• device and browser information
• date and time of visits
• general usage data relating to the Website

1.3 Information you provide by email or support request

The Websites do not use a contact form. If you contact us by email, including by sending a support request, we process the information you choose to provide, which may include:

• your email address
• your name, if provided
• the content of your message
• attachments or screenshots you choose to send
• any other information you voluntarily include in your email

Support emails are received through Microsoft 365 and processed in LiveAgent as support tickets. You do not need to create a LiveAgent account in order to contact us. Replies sent through our helpdesk are delivered to you by email.

1.4 Information collected during checkout

If you purchase a subscription through the Websites, we collect the information necessary to process your order, manage the customer relationship, and provide billing and subscription administration. This may include:

• name
• email address
• billing address
• company name, if provided
• tax-related information, where required
• order details
• subscription information

Checkout data is stored in Keap, which we use for customer relationship management, order management, and subscription administration.

Payments are processed through Keap using Authorize.net (A VISA Solution) as the payment gateway. Payment card information is processed by the payment provider and is not stored on our Website servers.

2. How We Use Personal Information

We use personal information collected through the Websites for the following purposes:

• to provide, operate, maintain, and secure the Websites
• to prevent misuse, fraud, and security incidents
• to respond to emails, support requests, and other direct communications
• to process purchases, subscriptions, payments, invoices, and related customer administration
• to maintain customer records in our CRM
• to comply with legal, tax, accounting, and regulatory obligations
• to analyze Website usage and improve the relevant Websites, where you have consented to analytics tracking

3. Cookies and Similar Technologies

We use cookies and similar technologies only where necessary for the operation of the Websites or where you have provided consent.

We use Klaro in a self-hosted configuration as our consent management tool.

3.1 Strictly necessary technologies

Strictly necessary technologies may be used to:

• operate the Websites securely
• remember your privacy choices
• enable essential checkout functionality
• maintain necessary session-related functions

3.2 Analytics

With your consent, we use Matomo analytics on imember360.com and checkout.imember360.com to understand how visitors use those Websites and to improve their content and performance.

You can change or withdraw your consent at any time through the privacy settings available on the relevant Website.

4. Legal Bases for Visitors from the EEA, the United Kingdom, or Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information only where we have a valid legal basis to do so. Depending on the context, this may include:

• Performance of a contract — where processing is necessary to process your order, manage your subscription, or provide related customer administration
• Legitimate interests — where processing is necessary to operate and secure the Websites, prevent abuse, or respond to direct communications and support requests
• Legal obligations — where processing is necessary to comply with tax, accounting, or other legal requirements
• Consent — where required, including for analytics tracking through Matomo

5. How We Share Personal Information

We may disclose personal information to service providers that assist us in operating the Websites and conducting our business, including:

• Cloudflare Pages — hosting and infrastructure for imember360.com
• Cloudways by DigitalOcean — managed hosting and infrastructure on DigitalOcean servers for checkout.imember360.com, download.imember360.com, and helpcenter360.com
• Keap — CRM, checkout, order management, and subscription administration
• Authorize.net (A VISA Solution) — payment gateway and payment transaction processing
• Microsoft 365 — email processing for support communications
• LiveAgent — support ticket management
• professional advisers, such as accountants, auditors, or legal counsel, where necessary
• authorities, regulators, courts, law enforcement, or other third parties where disclosure is required by law, necessary to respond to legal process, or reasonably necessary to protect our rights, property, users, or systems

We do not sell personal information in the ordinary sense of exchanging it for money, and we do not knowingly share personal information for cross-context behavioral advertising through the Websites.

6. International Processing

We are based in the United States, and the Websites and related systems may be operated or supported from the United States and other countries.

If you access the Websites from outside the United States, your personal information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.

7. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• for as long as needed to operate and secure the Websites
• for as long as necessary to respond to communications and support requests
• for the duration of the customer relationship
• for the period required to comply with tax, accounting, legal, and regulatory obligations
• for as long as necessary to resolve disputes or enforce agreements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:

• request access to your personal information
• request correction of inaccurate personal information
• request deletion of your personal information
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request portability of your personal information
• lodge a complaint with a competent data protection authority

You can change or withdraw your analytics consent at any time through the privacy settings available on the relevant Website.

To exercise your rights, please contact us at:

support@helpcenter360.com

9. U.S. State Privacy Rights

Depending on your state of residence and applicable law, you may have additional rights regarding your personal information, such as the right to request access, correction, or deletion of personal information, and the right to opt out of certain types of processing where applicable.

To submit a privacy request, please contact us at:

support@helpcenter360.com

10. Age Restriction

The Websites and our services are intended only for individuals who are at least 18 years old.

By using the Websites, you represent that you are at least 18 years of age. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate action.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page and revise the “Last updated” date above.

13. Contact Us

RESPONSEFLOW, INC.

Email: support@helpcenter360.com

Last updated: May 11, 2026